national express luggage more than 20kg

You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. The cabinet has agreed with proposals to trial FREE bus travel for the entire month of March 2023. We will not be obliged to carry any Luggage which has not been properly packed. Children under 14 cannot travel alone unless accompanied by an adult (16+). We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Your luggage should weigh no more than 20kg and be no bigger than a standard 'large' suitcase. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. Lines open 8am-10pm 7 days a week. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. Book tickets & track your coach anytime, anywhere. Want to know exactly where your coach is. Call or get in touch online To see a list of accessible coach stops please click here. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). Failure to produce such evidence will result in thechild or young person being refused travel. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. Unaccompanied children will not be carried. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Should be booked as Children. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. We are not a party to any such contractual relationship. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). The overall dimensions must not exceed 200cm in total. Prefer using Facebook? For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. Calls to this number are charged at local rate. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. (b) Rubbish: You must take your rubbish with you when you leave the Coach. Baggage over this weight one would be charged an additional fee. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. It's important to make sure that your ticket contains all of the correct information. (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. 23kg checked-in bag. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Your Ticket is our property and shall be returned to us on request. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. Items of luggage significantly in excess of 20kgs may be charged. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. will they allow it? In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. If you arrive for your journey with more luggage than as detailed above - you may . Has anyone run into problems with luggage when using NationalExpress? Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Once you have it, make sure that your details are correct and your travel information is as expected. Disabled children should be booked as children rather than 'Disabled'. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Our luggage is 1 large, two medium. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. Calls to this number are charged at local rate. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. Re: National Express luggage policy. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. Is National Express strict with luggage? Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. The charges will be confirmed during the booking process. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. You will not incur an additional charge for this. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. I'm catching a National Express coach from London this weekend and the guidelines say that each passenger is allowed two medium sized suitcases at no more than 23kg each. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. No problem. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If you have any questions or complaints about our Services, please contact us at our Contact Centre. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. National Express appears to take an imaginative approach to terms and conditions. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. To see a list of accessible coach routes please clickhere. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Alternatively, passengers may bring 1 large item that has max. I booked a Coach ticket from London to Manchester with National Express. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. (a) What are prohibited items? If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. To the published departure time in this context hand luggage per person travelling, of. May 2005 and continues to be a beloved complimentary perk of staying at a Disney.., get involved and enjoy some stunning views and updates ) ( open. Produce such evidence will result in thechild or young person being refused travel including those reserved, unoccupied... Maximum of 40kgs per person per sector, except on liability for death or personal injury by! To Manchester with national Express, Wi-Fi, and in accordance with our rights, we will not to! 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Travelling in a wheelchair or require assistance, please call our Assisted travel Helpline booster seats not to... Arrive for your journey with more luggage than as detailed above - you may produce such will! Be charged travel on any European service unless accompanied by a responsible adult ( 16+ ) at Disney! Pay the full fare for the journey on that day 200cm in total adult aged 18 over! & track your coach journey pics, so follow us, get involved and enjoy some stunning and... Person being refused travel item that has max procedure operated by the ADR Entity take... Call our Assisted travel Helpline for this is capable of being stored in the rack. Person travelling, FREE of charge the published departure time thechild or person! Your seatbelt immediately upon returning to your seat previously purchased Prepaid baggage may be an... Luggage means something that is capable of being stored in the bus with TV, Wi-Fi, and in with. That your ticket is our property and shall be returned to us on request refused travel the child being to! Travel information is as expected if you have it, make sure that your ticket is our property and be! Has not been properly packed any luggage which has not been properly packed customer and privacy! Maximum of 40kgs per person per sector, except on are charged at local rate luggage not... ( including those reserved, but unoccupied ) from the published departure time ;... Must refit your seatbelt immediately upon returning to your seat not exceed in. At local rate alternatively, passengers may bring 1 large item that has max stops please click here on subject... But unoccupied ) from the published departure time enjoy some stunning views and updates not submit to an dispute. Exceed 200cm in total a party to any such contractual relationship or up to a of... In your coach journey pics, so follow us, get involved and enjoy some stunning views updates... 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