The received data is not supported (incorrect MIME information). Microsoft as of late has increased security requirements, while that has wreaked havoc on Sharepoint access, I have found that Office 365 access is actually better. . The SMTP server name for the e-mail or I-fax is not correct. Reproduction in whole or part without permission is prohibited. Try sending again after the other send jobs are complete. A document could not be printed because its data size exceeded the machine's upper processing capability. The sending process was interrupted because the user phone number and user name were not registered. test@gmail.com. Delete unnecessary files stored in the Confidential Fax Inbox or the Memory RX Inbox. The mail server requested authentication using the client certificate for sending an e-mail or I-fax. If a delayed send error occurs, close the [Browse] screen scan and send the original again. An attempt was made to execute a function requiring the hard disk, without the hard disk attached. Sending could not be performed when sending to multiple destinations because there was insufficient memory available. A fax could not be sent because the recipient's machine ran out of paper. This machine can print or store up to 999 pages of data in memory, but will delete any data that exceeds this limit. The FTP server has not been started up or a network connection has been cut. Solution. Refer to the application's manual for details. The destination uses IIS6.0 with Windows Server 2003. Make sure that the SSL server certificate is not a self-signed certificate. The subaddress and/or password do not match. Using the Remote UI, confirm that the CA certificate which signed the SSL server certificate of the WebDAV server is installed on your machine. The recipient's machine did not respond when your machine redialed. 04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C The destination is incorrect. Try sending the document without a subaddress, or request that the recipient set the same subaddress as the sender's subaddress. Using the Operation Panel. Change the settings on the file server to enable access to the folder, or contact the server administrator. The received data is not supported (incorrect BASE64 or uuencode information). SMTP authentication (SMTP AUTH) uses a user name and password to authorize users to send e-mails. If the user certificate is corrupt, re-install it. In fax reception, the machine deletes the data for page 1,000 onwards and either prints the first 999 pages or holds them in memory. When storing a scanned original into the shared folder, an error occurred from the folder. Device information could not be delivered because the destination client machine is operating a screen related to the device information. Data reception timed out or the job was cancelled on the host. If another sending document is queued, wait for a while until it is completed, and send again. Check the originals and the settings, and perform the operation again. The paper drawer is not correctly inserted into the machine. You cannot log on to the file server because the machine is printing a document sent to that server. Load the original document on the platen glass or in the ADF. Received a response from the destination stating that authentication failed when sending with WebDAV (received HTTP Error 401: Unauthorized). [SMTP Server Address] Enter up to 48 characters for the SMTP server name/address. A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons. The DNS server name specified in DNS Settings is incorrect. SSL should be active with gmail SMTP server. [Optimize PDF for Web] is set to 'On', and PDF modes that cannot be set are selected. Check that the network cables and connectors are properly connected. When installed it scanned fine to email. A DSN (Delivery Status Notification) error notification was received because of an incorrect I-fax address or destination setting, or because the data size of the sent documents exceeds the mail server capacity. Received a response from the destination stating that the server encountered an unexpected condition that prevented it from executing the request when sending with WebDAV (received HTTP Error 500: Internal Server Error). "), (See "Setting the Line to Use when Sending. I have checked the smtp settings and actually created a new email just for the printer. An unsupported combination of functions was specified. The e-mail message or I-fax has been successfully sent, but reception may be incomplete because the transmission was relayed via multiple servers. Try sending the document without a subaddress, or request that the recipient set the same subaddress as the sender's subaddress. Received a response from the destination stating that the size of the data was too large when sending with WebDAV (received HTTP Error 413: Request Entity Too Large). Also check the inbox from that email account, you may need to approve the transfer. You have received data that cannot be processed (TIFF analysis error). [Optimize PDF for Web] is set to 'On', and PDF modes that cannot be set are selected. Execute or erase secure print jobs stored in the machine, and perform the operation again. Send the document to a smaller number of recipients. Check the status of the mail server and DNS server. Confirm that the SSL server certificate of the POP server is valid. Make sure that the machine is connected to the computer correctly. Understand and resolve ScanGear Support Codesand messages on a PIXMA MG5700 or MG6800 series printer. A POP (Post Office Protocol) server connection error occurred when receiving an I-fax. The Remote Fax Server has not been started. Make sure that the server is ON, and check the destination. Select Scanner Selectionif you want to select another scanner. E-mail sending or I-Fax sending/receiving was impossible because an incorrect domain name was set. The settings on your machine do not match the settings on the recipient's machine. Printer Functions. We have already configured WSUS Server with Group Policy, But we need to push updates to clients without using group policy. Scanner driver will be closed. Telnet to the email server on port 25, enter in the account and password. The Advanced Space of another machine on the network was deleted while the file was being written to it. Flick the HOME screen, then tap Scan. Parameter is invalid. (See "Loading Paper into a Paper Drawer. Writing failed because the write protect switch of the memory media was enabled. The Mail Box and Fax/I-Fax Inbox memory is full. The address book is currently being imported/exported from the Remote UI, or the machine is busy with other send related functions. Confirm that the SSL server certificate of the SMTP server is valid. Confirm that the recipient's machine is able to communicate, and then try again. An unexpected error occurred when sending with WebDAV. The document that you are sending is not placed correctly. Change the print data resolution or other print settings, and perform printing again. Set [Allow MDN Not via Server] to 'Off', or register the domain as an allowed domain, and try to send again. If the problem cannot be solved, set in [Communication Settings] to 'Off', and change the communication setting to the other except for the POP before SMTP. Use the Remote UI to configure the detailed send and receive settings, such as the settings for using the machine to send and receive I-Faxes and the settings for POP authentication and encryption of communication before you send e-mail or I-Faxes. Delete unnecessary documents and documents with errors on the server to make more space available. You can avoid errors by using FTP as the protocol for sending to servers. Check the status of the network. Check the status of the network. When receiving a document, ask the remote party to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it. Set in [Communication Settings] to 'Off', and change the communication setting to a setting other than POP before SMTP. . Reduce the resolution or divide the document into two or more parts, and then try sending the document again. Log in to Gmail account (account used on the previous step), under security settings ensure the following: Canon C5030 Scan to email error #839 and #842, ) to test, verify and confirm the correct requirements for the E-mail, and click OK. Then create an E-mail account using the information that was provided to you and try to send an email, Password incorrect error - Google Account Help. If you want to send a PDF or XPS file with a device signature, confirm that the device certificate is not corrupt. Check [TCP/IP Settings] in Network in [Preferences] (Settings/Registration). When storing data to a shared folder/FTP server, an incorrect user name or password was specified. Delete unnecessary documents and documents with errors to make more memory available. Check the Receive Filter settings in Firewall Settings. Canon CLC5151; Canon Color imageCLASS LBP612Cdw; Canon Color imageCLASS LBP621Cw; Canon Color imageCLASS LBP622Cdw; Canon Color imageCLASS LBP623Cdn; Canon Color imageCLASS LBP623Cdw; Canon Color imageCLASS LBP654Cdw; Canon Color imageCLASS LBP663Cdw; Canon Color imageCLASS LBP663Cx; Canon Color imageCLASS LBP664Cdw; Canon Color imageCLASS LBP664Cx You can specify any user name (the part of the address located in front of the "@" symbol). . "), "Generating and Confirming a Key Pair and Device Signature Certificate and User Certificate for Adding Digital Signatures to PDF or XPS Files", "Installing/Checking/Deleting a User Signature Certificate File and Key Pair File. If you receive a scan error on your printer panelor computer, check the table below to find possible causes and some actions you can take to clear the error. Check the subaddress and/or password for the recipient's machine. Check the status of the network. The Remote Fax server could not be connected to because the machine could not connect to the DNS server. Add the same encryption algorithm as the mail server in the mail server settings. You have no permission to access the folder/file, or the folder/file may be deleted in other operations. "), (See "Common Communication Settings for E-Mail/I-Fax. Make sure that the machine is turned on. The length of the full path to the specified file (or folder) exceeds the maximum supported length. An operation that caused a job to be canceled has been performed. Select [Standard] or [APOP] for in [Communication Settings].. When the machine tried to send a file to the server, either the folder name was incorrectly specified or the password was incorrect. If the device certificate is corrupt, generate it again. Scanned data could not be sent as e-mail or I-Fax nor stored in the shared folder or FTP server because TCP/IP was not working correctly. 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